Terms & Conditions

 Welcome to Lumiclara Cleaning Solutions Ltd. (“Lumiclara,” “we,” “our,” or “us”).
​
These terms and conditions govern the cleaning professional services provided by Lumiclara and the use of our official website, lumiclara.ca. By requesting a quote, booking a session, or utilizing our services, you formally agree to adhere to these Terms & Conditions, along with any relevant quotes, invoices, or distinct written service agreements.
​
Nothing within these Terms & Conditions is intended to restrict rights or protections granted under applicable provincial or federal laws.
​
​
Our Services
Lumiclara offers expert cleaning solutions across Calgary and the surrounding region. Our specialties include commercial cleaning for dental clinics, medical facilities, wellness centers, and professional corporate offices, alongside comprehensive move-in and move-out cleaning services.
​
Service tasks may encompass routine maintenance, deep cleaning, sanitatizing reception areas, staff rooms, washrooms, high-touch points, interior glass, entryway doors, and accessible windows, plus any specific cleaning protocols agreed upon with the client.
​
The precise scope of work is determined by the specific request and will be formalized via a quote, consultation, invoice, or signed service agreement.
​
All services remain subject to operational availability, property status, ease of access, safety protocols, and the finalized scope of work.
​
​
Estimates & Pricing
Lumiclara provides complimentary on-site consultations to generate quotes based on the visible data at the time of inspection.
​
Final pricing is variable based on property dimensions, facility type, cleaning frequency, specific tasks, accessibility, estimated labor hours, and any bespoke service requests.
​
Quotes are prepared based on property conditions disclosed or observed during the assessment. Should the actual environment or required labor differ significantly, Lumiclara will discuss proposed adjustments to the work or pricing before performing any additional billable tasks.
​
Relevant taxes will be applied to all invoices where legally mandatory.
​
A provided quote does not guarantee the permanent availability of a specific date or time slot until the booking is officially confirmed.
​
​
Scheduling & Cancellation Policy
Cleaning appointments are scheduled based on current availability and mutual agreement between Lumiclara and the client.
​
Clients must ensure safe and reasonable entry to the premises at the designated time. This includes providing keys, security codes, alarm protocols, parking details, or building-specific access permissions.
​
For evening or after-hours cleaning, clients are responsible for providing precise security and entry instructions.
​
If you need to reschedule or cancel an appointment, please notify us as early as possible.
​
Frequent late cancellations or the inability to access the property may result in a reasonable cancellation fee, provided such fees were disclosed and agreed upon previously.
​
Lumiclara reserves the right to reschedule services due to staff illness, extreme weather, emergencies, hazardous conditions, or factors beyond our control. In such cases, we will contact the client to arrange an alternative time.
​
​
Responsibilities of the Client
Clients are tasked with providing a safe, hazard-free, and accessible working environment for our cleaning team.
​
Prior to the start of service, clients must inform Lumiclara of any known risks, fragile items, specialty surfaces, existing damage, or areas requiring unique handling.
​
It is the client's responsibility to secure currency, jewelry, private documents, medication, and high-value belongings before our team arrives.
​
Pets should be safely contained during the service, and the team must have access to functional electricity and water to perform the cleaning effectively.
​
Lumiclara reserves the right to bypass any item or area if we believe cleaning it poses a risk of damage or a threat to health and safety.
​
​
Service Quality & Liability
Lumiclara is dedicated to delivering professional, dependable, and meticulous cleaning results.
​
Should you have concerns regarding a completed service, please notify us promptly with specific details. We will investigate the matter and strive to reach a fair resolution with you.
​
Final cleaning outcomes are influenced by the age, material, and maintenance history of the property. Certain stains, wear and tear, or permanent surface damage may not be entirely removable through professional cleaning methods.
​
While Lumiclara exercises great care, we are not liable for standard wear, pre-existing damage, improperly installed fixtures, or deterioration caused by factors outside our direct control.
​
For move-out services, Lumiclara does not guarantee the refund of a security deposit, as those decisions rest solely with landlords or property managers.
​
If you believe damage was caused during a service, please contact us immediately for a formal review.
​
​
Payment Terms
Payment instructions will be detailed in your quote, invoice, or service contract.
​
Clients are responsible for settling all approved charges and taxes within the agreed-upon timeframe.
​
For recurring commercial accounts, custom billing cycles and payment arrangements may be established in the service agreement.
​
Extra tasks requested outside the original scope may incur additional fees. We will seek client approval for these costs before the work is carried out.
​
Late payments or failure to settle dues may lead to the suspension of services, in accordance with applicable laws.
​
​
General Provisions & Contact
Lumiclara may pause or terminate services due to safety risks, non-payment, harassment, or other significant business concerns.
​
Your personal data is managed in compliance with our Privacy Policy and relevant data protection laws.
​
All content on lumiclara.ca, including branding and original graphics, is protected and may not be used for commercial purposes without our express consent.
​
Our site may link to third-party pages; Lumiclara is not responsible for the privacy practices or content of these external entities.
​
We may update these terms periodically to reflect changes in our operations. The most recent version will always be available on this page.
​
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada.
​
For questions regarding these terms, please contact:
​
Lumiclara Cleaning Solutions Ltd.
Calgary, Alberta, Canada
Email: info@lumiclara.ca
Phone: +1 (587) 585-1879
Website: lumiclara.ca
Where Light Meets Clean.