Privacy Policy

At Lumiclara Cleaning Solutions Ltd. (“Lumiclara,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you visit lumiclara.ca, contact us, request a quote or consultation, communicate with us, or use our cleaning services.

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Lumiclara Cleaning Solutions Ltd. operates in Calgary, Alberta, Canada, and handles personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA).

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Information We Collect

We may collect personal information that you voluntarily provide to us when you contact Lumiclara, request a quote or consultation, complete a website form, communicate with us, or use our cleaning services.

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This information may include your name, company or business name, email address, telephone number, service address, type of cleaning service requested, preferred service dates, scheduling information, and any other information you choose to provide through our website, email, telephone, WhatsApp, social media, or other communication channels.

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Our website may also automatically collect limited technical information, such as your browser type, device type, IP address, pages visited, and general website usage information.

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We only collect information that is reasonably necessary to respond to your request, provide our services, operate our business, or meet applicable legal requirements.

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How We Use Your Information

Lumiclara may use your personal information to respond to inquiries, prepare estimates and quotes, schedule and provide cleaning services, communicate with you about your service, process invoices and payments, maintain customer and business records, and improve our services and website.

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We may also use information when reasonably necessary for accounting, tax, insurance, security, regulatory, and other legal or legitimate business purposes.

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Where required by law, promotional or marketing communications will only be sent with the appropriate consent.

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We will not use your personal information for purposes unrelated to those for which it was collected unless you provide consent or the use is otherwise permitted or required by law.

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Consent & Sharing of Information

By voluntarily providing personal information to Lumiclara, you consent to its collection, use, and disclosure for the purposes explained in this Privacy Policy or identified when the information is collected.

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We may share limited personal information with trusted third-party service providers when reasonably necessary to operate our website, communicate with customers, process payments, provide accounting or administrative services, manage scheduling, or otherwise operate our business.

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We may also disclose information when required or permitted by law.

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Lumiclara does not sell or rent your personal information.

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You may withdraw your consent where permitted by law by contacting us. Please note that withdrawing consent may affect our ability to provide certain services.

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Cookies & Third-Party Services

Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with our website, remember preferences, and improve the user experience.

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We may also use third-party website, analytics, communication, advertising, payment, or other business services. These providers may collect or process certain information according to their own privacy practices.

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Some service providers may store or process information outside Alberta or Canada, where information may be subject to the laws of the jurisdiction in which it is stored or processed.

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You can usually control or disable cookies through your browser settings; however, disabling certain cookies may affect some website features.

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Protection & Retention of Information

Lumiclara takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, use, disclosure, loss, modification, or destruction.

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Personal information is retained only for as long as reasonably necessary to provide our services, fulfill the purposes for which it was collected, and meet applicable business, accounting, tax, insurance, or legal requirements.

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When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal and record-retention requirements.

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While we take reasonable precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

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Your Privacy Rights

Subject to applicable law, you may request access to personal information that Lumiclara holds about you and ask us to correct information that is inaccurate or incomplete.

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You may also withdraw your consent to certain uses of your personal information where permitted by law.

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To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

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Privacy Contact & Policy Updates

If you have questions or concerns about this Privacy Policy, the way Lumiclara handles your personal information, or if you would like to request access to or correction of your information, please contact us:

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Lumiclara Cleaning Solutions Ltd.
Calgary, Alberta, Canada
Email: info@lumiclara.ca
Phone: +1 (587) 585-1879
Website: lumiclara.ca 

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Privacy Officer: Lumiclara Cleaning Solutions Ltd.

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We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements. Any updated version will be posted on this page with a revised “Last Updated” date.